Case studies

Libraries and community organisations across Australia are working with their multicultural communities to promote literacy, digital inclusion, cultural maintenance, and community participation. Find out what others are doing, make connections – and submit your own program as a case study!

Multicultural Health Week Open Day for the Vietnamese Community


Fairfield City Library Service, NSW


Cabramatta Library NSW

Project description and objectives

Multicultural Health Week Open Day was held at Cabramatta Library to promote the Vietnamese Health Information Kit and other health resources to the Vietnamese community and to enhance the use of the MyLanguage website Health Information by the CALD community. The information in the Vietnamese Health Kit is available to customers to take freely and therefore allows better access to information for those without internet access and/or skills. The Open Day included talks in Vietnamese and English about health topics such as nutrition, cancer, Hepatitis B, Fairfield Food Services Inc. (Meals on Wheels) and visiting your GP. There were also demonstrations of healthy food, tai chi and the opportunity to have your blood pressure checked. Health agencies set up information stalls covering a huge range of important topics from diabetes to breast cancer and children's health. The objectives were:

• To inform the Vietnamese community of the information available to them in their language.

• To provide an event which was accessible to the community to highlight the value of this information and to build partnerships with other community services providers who could also disseminate this information to their clients.


NSW Dept of Health, State Library of NSW, Fairfield Multicultural Health Service, Immigrant Women's Health Service and Australian Vietnamese Volunteers Association

Funding sources

There was no allocated budget for this event. The partner organisations provided the speakers and materials for the information stalls. The library service paid for the flyers


The main tools were two events - the official launch of the project on Monday 5 September which was aimed at the agencies and service providers of the community. The second event was the Open Day on 8 September aimed at the Vietnamese community. These were promoted through the partner agencies by flyers, an interview on SBS radio Vietnamese Program, the library's electronic display screens, media releases and direct contact with CALD specific groups and others such as NAVITAS (formerly ACL) and Community First Step. We also produced a DVD which showed Vietnamese customers speaking about the importance of health information and its availability at the library.


An evaluation survey, in English and Vietnamese, was given out to attendees at the Open Day. Our door count showed that about 400 more people were in the library during the open Day than for a "normal" day during that time period. Each person who completed a survey was given a raffle ticket and went into the draw to win prizes including cook books, shopping bags etc. We received a total of 135 evaluations with 112 rating the event as either Good or Excellent. Nearly half of the respondents heard about the event via the SBS interview showing the importance of these community language broadcasts. The next highest was from library staff and friends. The majority of people surveyed (99 out of 135) said they would use the library service to access health information, there were also many requests for similar events to be run in the future. The event was extremely successful both in the number of attendees and the partnerships built with other community organisations. Several of those agencies are now requesting to run similar events in the library and the B Positive program of the Cancer Council asked us for our marketing strategy as a template for future events they want to run. The plan has since been emailed to them. However, the biggest indicator of success was that the Information stalls ran out of information during the Open Day and we have had a constant stream of enquiries about health information ever since the event. We plan to run more events next year with the Cancer Council.

Contact Name

Carolyn Bourke