Case studies

Libraries and community organisations across Australia are working with their multicultural communities to promote literacy, digital inclusion, cultural maintenance, and community participation. Find out what others are doing, make connections – and submit your own program as a case study!

Sunshine Coast Libraries Adult Literacy Program


Sunshine Coast Regional Council , QLD


Sunshine Coast Libraries: Beerwah, Caloundra, Cooroy, Kawana, Maleny, Maroochydore, Noosa

Project description and objectives

To assist community members from CALD backgrounds to become functionally literate in Australian English and to assist in some in breaking down the barriers between them and the general population.

Staffing and volunteers

1 part time permanent staff (guaranteed by Council); 2 casual staff (positions not guaranteed by Council – only funded if enough grant monies available), 2 contract teachers, 3 volunteer TESOL trained teachers; 50+ volunteer tutors.


Solutions Adult Literacy Local CALD group – Nambour Community Centre

Time frame


Funding sources

State Government (CLP grant); ‘in-kind’ Sunshine Coast Library support – not guaranteed.

Consultation strategy

Project began as a response to a demonstrated need within the community. Continual requests for assistance from the public and an increasing multicultural population.

Resources used

Specific adult literacy library collections; adult literacy websites + link to IELTS website from Sunshine Coast library website; library computers laptops.

Technology used

Computers; digital recorders

Contact Name

Mignon Fanton


Adult Literacy Coordinator



T 07 5499 5414