• Centrelink
  Centrelink offers a broad range of services and resources to people from diverse linguistic and cultural backgrounds. Information is available online in over 60 languages
  
  

• Child support
  Legal Information Access Centre State Library of NSW
  Online information in several languages
  
  

• Tax in Australia - what you need to know
  Australian Taxation Office
  Information in other languages
  
  

• TIO Fact sheets
  Telecommunications Industry Ombudsman (TIO)?
  The TIO is a free service set up to help people who have been unable to resolve problems with telephone and Internet companies. The Fact sheets are available in 36 languages
  
  

• New and emerging communities and public libraries
  ACT Public Library
  

• DENMARK : Finfo
  Danish Library Centre for Integration
  

• UK : Welcome to your library
  London Libraries Development Agency
  Connecting public libraries with refugees and asylum seekers
  

• USA: New Americans Program (NAP)
  Queens Library
  

• QLD
  Multicultural Action Plan 2012-2013
  State Library of Queensland
  
  

• VIC
  Cultural diversity action plan
  State Library of Victoria
  The aim of the cultural diversity action plan 2011–13 is to support best practice and establish a framework that will improve understanding of and engagement with culturally diverse communities. It will also help the Library to design and deliver appropriate library and information services for people from diverse cultures within the community
  
  

• Responding to our diversity: multicultural library service guidelines
  Library Board of Victoria
  
  

International library strategies

• CANADA Developing multicultural collections
  Library and Archives Canada
  

• CANADA Multicultural services and resources
  Library and Archives Canada
  

• EUROPEAN UNION : Libraries as gateways to the integration of immigrants in the EU
  Multicultural Center Prague
  

• EUROPEAN UNION: New models for intercultural library services
  

• IFLA Defining multiculturalism
  International Federation of Library Associations and Institutions
  

• IFLA Multicultural communities : Guidelines for library services, 2nd edition
  International Federation of Library Associations and Institutions
  

• IFLA Multicultural communities : Guidelines for library services, 3rd edition
  International Federation of Library Associations and Institutions
  

• IFLA Multicultural library manifesto
  International Federation of Library Associations and Institutions
  

• IFLA Strategic plans
  International Federation of Library Associations and Institutions
  

• UK Welcome to your library: Connecting public libraries with refugees and asylum seekers
  London Libraries Development Agency
  

• UNESCO Conventions, recommendations and declarations : communication and information
  

• USA Guidelines for the development and promotion of multilingual collections and services
  American Library Association, Reference and Users Services Association (RUSA)
  

• USA How to serve the world at your library
  American Library Association
  

• USA : Serving Non English speakers in US public libraries
  American Library Association
  

• Aged Care for CALD Older People
  Ethnic Communities Council of Victoria
  ECCV has a major focus on the development of policy and advocacy in the CALD aged care arena

• The ageing experience of Australians from migrant backgrounds
  National Seniors Australia Productive Ageing Centre
  This study dated June 2011 aims to improve the knowledge and understanding of the ageing experience of older adults from culturally and linguisytically diverse backgrounds

• Practising Positive Partnershps in the Ethnic and Multicultural Aged Care Sector
  Healthy Ageing Research Unit (HARU) at Monash University
  An ECCV evidence-based research project — demystifying the future of inter-organisational partnerships within the ethnic and multicultural aged care sector
  

• QLD Diversicare
  Ethnic Communities Council of Queensland
  Quality community-based and coordinated in-home care for the frail, aged and carers.

• Where to start
  Aged Care Australia
  Services for culturally and linguistically diverse people